If you are not satisfied with an item you simply pay for the shipping to get it back to us within 90 days and we will credit you the amount of the product*.
The return address is:
The Original Hammock Shop
10880 Ocean Hwy. Bldg. #1
Pawleys Island, SC 29585
1-800-332-3490 (10:00 am - 4:30 pm M-F)
Be sure to include a short note with your name and phone number with a brief explanation about the reason so we can contact you regarding your return. Be aware that we do not save or store any credit card information and will have to contact you in order to issue any refunds.
You can send back anything you are not happy with within 90 days... no matter what the reason. For items sold with a special "free shipping" offer, items that are returned by FedEx for refused delivery or when three delivery attempts are made, we will simply deduct the standard shipping cost from the total credit.
If your item had:
We will deduct the standard shipping cost (as posted by FedEx) from your total return credit.
FedEx will always make 3 attempts to deliver your packages to your house. They will leave a note so that you can reach them or sign for your package to be left outside your home. If after 3 attempts, FedEx is not successful in delivering the packages and the packages are sent back to us, the customer will have to pay the full shipping costs (as estimated on the FedEx web site) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on returned merchandise.
If there is a manufacturing defect you have a full one year Manufacturers warranty and we will pay for the shipping. If anything we sell you has a defect or flaw... call us and we will have FedEx pick up your package. We only ask that you box the product and get it ready for shipping. Upon examination of the defect you will receive a replacement free of charge. We only ask that you take care of your purchase and use it like it was intended.
*Prolonged exposure to weather conditions including snow, rain and humidity are not covered under the warranty nor is damage caused by normal wear, mildew, and improper care including storage, maintenance and installation.
When left outside in the elements, all hammocks mildew. However, DuraCord is mildew resistant and only the dirt that accumulates on the rope or fabric will actually mildew. Keep your hammock free of dirt and debris.